What is "Verified by Visa" and "MasterCard SecureCode"?
further increase your security when shopping online, we are now
introducing the Verified by Visa (VbV) and Mastercard SecureCode
security programme. VbV and SecureCode allow you to create your own
personal password - comparable to the "Chip and Pin" system - to be used as
an extra security measure for your online payments.
Please check the Visa
websites for more details or phone your bank for more information and assistance.
How does "Verified by Visa" or "MasterCard SecureCode" work?
shop and enter your credit card information at checkout as usual.
confirming your order on the Confirmation Page, you will be forwarded
to a website of your card issuing bank, if they have already joined the VbV/SecureCode initiative.
If you have not yet registered your card with the scheme, you can do so by following the instructions on this page.
If your card is already registered with VbV or SecureCode, you should check your 'personal assurance message' to make sure that it's really your issuing bank requesting the information.
- Enter you password and follow the instructions to proceed.
This will then bring you back to the shop, and if the card was authorised, we will acknowledge the receipt of your order.
Please don't close the browser window or enter another URL (Internet Address) until you've been sent back to the shop and the receipt of your order has been confirmed.
On checkout the error "Authorisation declined by bank" is being displayed.
I'm sure everything fine with my card.
You card issuing bank did not authorise this transaction.
This can be due to a number of factors:
1) There are insufficient funds on the card.
2) The transaction is for a high or unusual value and the bank require confirmation.
3) The card has been reported lost or stolen.
4) The card number is incorrect, the expiry date is invalid or the account
The banks do not inform us of the actual reason as to why they are declining
Normally transactions are declined for the first two reasons.
Please try submitting your order again. Make sure you've
entered the right information, including
the correct expiry date.
On checkout the error "Transaction not authorized due to AVS CV2 verification
failure" is being displayed.
Either you haven't entered the correct security number (the last three digits
on the signature strip on the back of your card), or the postcode or address
of your Billing Address don't match the address your credit card statements
are being sent to. Please make sure you enter the correct billing address.
I get this error when logging into the site: "Security failure, data decryption error"
This is a common error, occurring when you're using Internet Explorer on a Mac. Please note that Microsoft has discontinued the support for Internet Explorer on the Mac platform in 2003. This browser is very much outdated and doesn't support our high security standards.
Please use a more recent browser, such as Firefox, Safari or Camino.
What does the checkout error "Couldn't create a transaction (VRTXDupTxAmountMismatch)"
This is due to a very rare connection error. Your card has not been charged.
enter your credit card details and submit your order again. This will solve
the problem in most cases.
How can I get an update on the status of my order?
The most concenient way to find out about the status of your order is via "My Account" > "View the orders I have made".
Pending: Your order has been received by the system, is being validated and waiting to be picked up by our warehouse personnel.
Processing: We're just packing your products and waiting for the post man to pick up your order.
Dispatched: Your order is on it's way. For the UK, you will probably receive your order on the next business day, but please allow up to 5 days.
Partially Dispatched: On rare occasions, we can't immediately send the order in full. All missing items will be sent out as soon as available.
On Hold: We will get in touch shortly to discuss some issues with your order.
Will you give discounts for large corporate orders?
On selected products we can offer incentives for corperate purchases, please email or call for further information.
How do 4for3 or 3for2 promotions work?
To take advantage of a 4 for 3 or similar type promotion please add ANY 4 qualifiying items to your shopping cart
and the lowest priced item will automatically not be charged for. The same principle applies to muliple quantities (i.e. 8 items, where the two cheapest items will be free of charge). XforY promotions don't qualify for BeautyPoints.